If you pay by PayPal, a recurring payment is created automatically.
The subscription can be cancelled at any time not only through this Control Panel, but also directly in your PayPal account with a couple of clicks.
In some countries, however, such subscriptions are not allowed for PayPal accounts (e.g. Germany), so you have to use a credit/debit card as the funding source instead of the PayPal balance.
If this happens, you can send the amount manually to our PayPal account cs2@duoservers.com.
Please mention what the money is for in the payment comments box that will appear during the process.
A domain can be transferred only if 60 days have passed from its initial registration or from a transfer to our company.
The domain should also be unlocked and you need its EPP transfer authorization code, which may also be called an EPP key, authorization key or domain password.
When you log into your hosting control panel on our end, go to My Domains -> Registered Domains, where you will find your domain, and click on the padlock icon to unlock it and on the EPP icon to request its transfer code.
After that, you can order the transfer through the other company.
They will send a verification email to the Administrative contact email address associated with your domain with a link that you will have to click to approve the transfer.
In this light, you can double-check the address in your control panel here -> My Domains -> Registered Domains -> select your domain -> Edit WHOISDetails.
A manual payment is required to create a subscription for the next billing period of any domain or hosting plan.
You can view or cancel your subscriptions at any time from your Control Panel. Simply hover over your name in the top-right corner and select Recurring.
If you wish to keep the subscription but change its funding source, go to the same section and click Change. A small pop-up window will appear, allowing you to choose a payment method: PayPal, FirstData (credit and debit cards), or WorldPay (American Express cards).
After proceeding, you will be redirected to the payment page, where you must submit a $0.00 payment. This manual payment acts as an authorization, allowing us to automatically charge your selected payment method when your domain or hosting plan is due for renewal.
If the contact details for any of your domains are currently hidden by WHOIS Privacy Protection and you need to make them visible, you can easily disable this feature from your client area. To do so, navigate to My Domains > Registered Domains > WHOIS Privacy Protection, then locate the domain you wish to manage and click the ID Protect icon next to it.
A small pop-up window will appear, allowing you to disable privacy protection for that specific domain. Once disabled, your domain’s registrant, administrative, and technical contact information will become publicly visible in the WHOIS database.
Please keep in mind that disabling WHOIS Privacy Protection may expose your contact details to the public, which can result in increased spam emails, phone calls, or unwanted solicitations. In some cases, however, turning off privacy protection may be required for domain transfers, ownership verification, SSL certificate validation, or compliance with certain third-party services.
You can re-enable WHOIS Privacy Protection at any time by following the same steps, provided the service is available for your domain extension.
Domain contact details are publicly displayed in WHOIS lookup databases and must remain accurate and up to date at all times.
To prevent third parties from viewing your personal or business information, you can enable ID Protection from your Control Panel by going to My Domains -> Registered Domains. Domains that support this feature will display an ID Protect icon next to the domain name. Please note that some domain extensions do not allow WHOIS data to be hidden, so ID Protection may not be available for all domains.
ID Protection—also known as Domain Privacy or WHOIS Privacy Protection—helps reduce spam, prevent identity theft, and protect your contact information from public exposure.
If your domain is registered through our company and you want to transfer it away, log into your hosting control panel, go to My Domains -> Registered Domains and click on the EPP icon. The transfer code, which some companies also refer to as an authorization key or domain password, will be sent to the Registrant contact email address associated with the domain. You can double-check the email address in the same section by selecting the domain and clicking on the Change WHOIS button.
Registrar Lock is an additional security feature available for some of the domain TLDs that we offer (.com, .net, .biz, .org, .us, .in, .me, .tv, .cc, .nu, .asia).
This security feature prevents domain name transfers. That way nobody can transfer your domain name and seize control over it without your authorization. The Registrar Lock function can be enabled or disabled by the domain owner. By default, newly registered domains are locked by our system but they could be unlocked at any time.
If you are trying to transfer a domain name to our company and the domain name status is “locked” or “transfer prohibited”, you must contact your current registar and request to have the domain name unlocked for transfer.
If you are trying to transfer a domain name away from us or simply want to unlock a domain name that is registered with us, you can do that from My Domains > Registered Domains.
Next to each domain name there are several columns with corresponding icons underneath each of them. The very first one is the Status column. There you must click on the Registrar Lock icon:
Once you click on that button you will see a small pop-up window that displays the current status of the domain name. Next to it there is a button that reads Lock or Unlock, depending on the current status. Clicking on that button changes the status of your domain name.
IMPORTANT: To ensure the safety of your domain names, it is strongly recommended that you keep them locked at all times unless you intend to transfer a particular domain name.
NOTE: If you do not see a padlock next to the domain, it means that the domain extension does not support this feature and a transfer is done either with a transfer code or via email approval. If you are not sure how to transfer away your domain, feel free to open a ticket from the Help section located on the top right of your hosting control panel.
The Central Processing Unit (CPU), or processor, is the portion of a computer system that carries out the instructions of a computer program.
CPU time is the amount of time a computer program uses while processing CPU instructions.
The CPU time is often measured in seconds, while the CPU usage – by the percentage of a specified overall capacity.
In terms of your web hosting account, CPU usage is the percentage of the capacity of the server’s CPU that your account is generating.
Each web hosting account has a certain CPU usage limit. You can find out the exact CPU limit in the Account Usage table located on the left side of the Control Panel.
You can monitor the CPU usage of your account via the Statistics > CPU Stats section of the Control Panel.
Once you open that menu, the CPU usage table is displayed. By default, the monthly account usage is displayed.
The columns in the table are as follows:
Day – you can click on each date for detailed information.
CPU Time – the amount of time the CPU has been processing instructions on behalf of your web hosting account.
Execution time – the amount of time applications from your web hosting account have been running.
CPU Usage – the percentage of the capacity of the server’s CPU used up by applications from your web hosting account.
Average Memory – the server memory used up by applications from your web hosting account during the execution time.
Processes – the number of processes that have been running during the reviewed period.
If you click on a particular day, you will see the same set of statistics displayed on an hourly basis.
It is recommended that you review other articles about CPU usage that provide detailed information on how it is calculated, how it affects the account and how to reduce it.
You also have the option to purchase additional CPU usage. For more information, please review the article “How can I upgrade my hosting plan?“.
There are no specific file types that can or cannot be executed from your account.
During our tests, the three most commonly used scripts showed excellent cron job compatibility.
These are PHP, Perl/CGI and bash scripts – with the corresponding extensions – *.php, *.pl and *.sh.
Files included in a cron job entry should be Unix executables; in other words – should have execute permissions set.
You can do that using our File Manager (Files > File Manager section of your Control Panel).
Simply click on the desired file and set the permissions to 700 or 755 (the more commonly used format).
When specifying a new Perl cron job from ourCrontab menu, we strongly recommend that you include the command perl at the start of the Command to execute field in order to achieve optimal level of support.
If you skip that step, the cron job may not be executed properly and the output may not be sent at all.
Also, when receiving the output of a cron task to your email address, you may get an error stating TERM environment variable not set in addition to the rest of the output.
The easiest way to resolve this error is by starting your bash script files with the following code:
